To investigate and comprehend human behaviours,
interactions and events while designing for a service or
product service system. To emphasize this explorative
aspect, we use the phrase "Investigative Rehearsal.“
Similar techniques include bodystorming, service
walkthrough, service simulation, and role-play.
Investigative rehearsal is a structured, constructive,
full-body way to examine interactions and develop new
strategies. It is a powerful technique based on Forum
Theatre, and can be used to examine, understand, and
try out behaviour or processes.
It clarifies the emotional
side of an experience and can reveal many practicalities
of the use of physical space, interaction, language, and
tone of voice. In this method, we stage the natural act of a
designed or pre-existing service to conduct a study into
it, since every service is a compilation of series of mini
events or transactions, this method gives us a better
perspective on these events from multi-disciplinary
approach. Instead of guessing we see humans
performing these tasks in a controlled safe-space.